Refund & Cancellation Policy

1. Overview

Pynath Booking (operated by Pynath Technologies Private Limited, with CIN: U62010GJ2026PTC176434) offers flexible plans, allowing users to evaluate the Platform before committing to long-term professional or enterprise subscriptions. This policy outlines our approach to refunds, cancellations, and exceptional circumstances.

2. General Refund Policy

Since we offer a comprehensive Free Plan for evaluation, we do not offer refunds for any partial-month or annual subscription periods once payment has been processed. We encourage all users to fully explore the Free Plan before upgrading to a paid subscription.

3. Subscription Cancellation

You may cancel your paid subscription at any time via the Settings section of your Dashboard. Cancellation terms are as follows:

• Cancellations take effect at the end of the current billing cycle.
• You will retain full access to paid features until the end of your prepaid period.
• After the prepaid period ends, your account will automatically downgrade to the Free Plan.
• All your data and settings will be preserved within the limits of the Free Plan.
• No further charges will be applied once cancellation is confirmed.

4. Exceptional Circumstances (Refund-Eligible Cases)

While our general policy is no refunds, we may issue a full or partial refund at our sole discretion in the following exceptional situations:

• Extended Platform Outage: A verified, unscheduled downtime event on our infrastructure prevents you from accessing core features (booking page, dashboard, or payment processing) for more than 24 continuous hours during your billing period.
• Duplicate or Erroneous Charges: You are charged more than once for the same billing period, or a payment was processed after a valid cancellation request was submitted before the billing renewal date.
• Critical Data Loss: A platform error on our part results in the permanent, unrecoverable loss of your booking records, customer data, or account settings, and we are unable to restore the data within 72 hours.
• Feature Non-Delivery: A paid feature that was explicitly advertised at the time of your subscription is permanently removed or made non-functional, with no equivalent alternative provided within 30 days.
• Regulatory Compliance: Changes in applicable Indian law (e.g., consumer protection regulations) require us to issue a refund. We will comply with the relevant legal requirements.

5. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of mind after purchasing a paid plan (use the Free Plan to evaluate first).
• Failure to cancel before the next billing cycle renewal date.
• Temporary downtime for scheduled maintenance (announced at least 24 hours in advance).
• Issues caused by your own misconfiguration, browser incompatibility, or network problems.
• Loss of access due to account suspension for Terms of Service violations.
• Dissatisfaction with features that were accurately described at the time of purchase.
• Partial usage of a billing period (no pro-rata refunds).

6. How to Request a Refund

If you believe you qualify for a refund under Section 4 above, please follow this process:

1. Email [email protected] with the subject line: "Refund Request — [Your Account Email]"
2. Include: your registered email address, date of payment, payment amount, and a detailed description of the issue.
3. Attach relevant screenshots, error messages, or other supporting evidence.
4. Submit your request within 7 days of the incident occurring.

We will acknowledge your refund request within 48 hours and provide a final decision within 5 business days.

7. Processing Time

In cases where a refund is approved, the amount will be credited to your original payment method within 5 to 7 business days. Processing times may vary depending on your bank or payment provider. We will notify you by email once the refund has been initiated from our end.

8. Dispute Resolution

If your refund request is denied and you believe the decision was incorrect:

1. Reply to the denial email within 14 days with additional information or evidence.
2. Your case will be escalated and reviewed by a senior member of our team.
3. A final decision will be communicated within 5 business days of escalation.
4. All decisions at the escalation stage are final and binding.

If you remain dissatisfied after the escalation process, you may seek resolution through the consumer dispute redressal mechanisms available under Indian consumer protection law.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be communicated via email at least 15 days before they take effect. The updated policy will apply to subscriptions renewed after the effective date.